Whether you have a question about our platform, need help, or want to partner — our team responds within 24 hours.
Nexone runs a 24/7 support desk staffed by real people in every region we operate in. The average first response time is under three minutes, day or night. There is no premium tier that unlocks 'proper' support — every user gets the same team.
In-app and web chat, in your language, every day of the year.
support@nexone.exchange — with SLAs measured in hours, not days.
Voice callback for verified account holders on account-security matters.
General support handles most enquiries end-to-end. For everything else there is a specialist team on call — trading desk, compliance, business, developers and press each have their own dedicated inbox and response owner.
Direct line to a human trader for block orders over $100k.
Dedicated onboarding manager for corporate accounts, treasuries and integration partners.
Regulator, LEA and lawful-request enquiries routed to our compliance liaison team.
Media enquiries answered within one business day, with executive interviews on request.